Description
The Extreme Networks PW 4HR Onsite RMA Service provides rapid, priority-based hardware replacement with a four-hour onsite response window for eligible Extreme Networks equipment. Designed to minimize downtime in critical environments, this service ensures that a replacement unit is delivered and installed on-site within four hours of service eligibility, helping restore operations as quickly as possible.
This offering is RMA-only, focused exclusively on hardware replacement and onsite delivery. It does not include software updates, configuration assistance, or proactive support services. The service is ideal for organizations that require fast physical replacement while managing diagnostics and remediation internally.
Backed by Extreme Networks, this plan supports business continuity for mission-critical network infrastructure where speed and reliability are essential.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | Priority Warranty (PW) |
| Coverage | Hardware replacement only (RMA service) |
| Response Time | Four-hour onsite response window |
| Onsite Support | Included for hardware delivery and replacement |
| Replacement Method | Advanced replacement via RMA |
| Software Support | Not included |
| Configuration Services | Not included |
| Proactive Monitoring | Not included |
| Coverage Scope | Applies only to eligible Extreme Networks hardware |
| SKU | 94308-17700 |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
