Description
The Extreme Networks 4-Hour Onsite RMA Service provides rapid, technician-delivered hardware replacement support for eligible Extreme Networks 17800 equipment. This service is designed for environments where minimizing downtime is critical and ensures a qualified technician arrives onsite within four hours to perform the replacement of approved failed hardware components.
This is an RMA-only service and does not include configuration assistance, software support, or proactive monitoring. It is ideal for customers who already manage their network operations internally and require fast, hands-on hardware replacement to restore service availability.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| SKU | 94308-17800 |
| Service Type | Hardware Replacement (RMA Only) |
| Support Level | Onsite Replacement Service |
| Response Time | 4-Hour Onsite Response |
| Technician Dispatch | Included for hardware replacement |
| Replacement Parts | Provided under approved RMA |
| Software Support | Not included |
| Configuration Assistance | Not included |
| Proactive Monitoring | Not included |
| Coverage Scope | Eligible Extreme Networks 17800 hardware |
| Intended Use | Rapid restoration following hardware failure |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
