Description
The Extreme Networks PW 4-Hour Onsite RMA-Only Support for 23307 provides rapid hardware replacement response for eligible covered equipment. This service is designed strictly for return-and-replace scenarios and does not include technical support or software services.
With a 4-hour onsite response target, Extreme Networks dispatches a replacement part or unit promptly after RMA approval, helping minimize downtime in mission-critical environments. This offering is intended for customers who already have in-house technical expertise and only require expedited hardware replacement coverage.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| SKU | 94308-23307 |
| Service Type | Hardware Replacement (RMA-Only) |
| Support Program | Partner Works (PW) |
| Onsite Response Time | 4-Hour Onsite Response |
| Coverage Scope | Replacement of failed hardware after RMA approval |
| Technical Support | Not included; RMA processing and replacement only |
| Software Support | Not included |
| Labor Services | Limited to onsite delivery and replacement handling |
| Eligible Equipment | Extreme Networks hardware associated with code 23307 |
| Service Usage | Requires approved RMA from Extreme Networks |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
