Description
The Extreme Networks PW 4-Hour Onsite RMA Service provides rapid onsite replacement support designed to minimize downtime for eligible Extreme Networks hardware. Under this service, a replacement unit is delivered and installed onsite within a four-hour response window after service entitlement is confirmed.
This plan is ideal for environments that require fast restoration of critical network infrastructure without advance hardware replacement coverage. The service focuses strictly on hardware replacement and onsite response, ensuring predictable recovery timelines while keeping support scope clearly defined.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| SKU | 94308-23309 |
| Service Type | Post-Warranty Hardware Replacement (RMA Only) |
| Support Coverage | Onsite replacement service |
| Response Time | 4-hour onsite response after case acceptance |
| Replacement Method | Return and replacement of failed hardware |
| Installation | Performed onsite as part of the RMA process |
| Software Support | Not included; hardware replacement only |
| Configuration Services | Not included |
| Proactive Monitoring | Not included |
| Service Eligibility | Valid only for supported and covered Extreme Networks hardware |
| Contract Scope | Replacement service only; no extended support features |
| Use Case | Fast recovery for critical network hardware failures |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
