Description
The Extreme Networks PW 4HR Onsite RMA Service for 23312 provides rapid, business-critical hardware replacement support with a four-hour onsite response window. This service is designed for environments where minimizing downtime is essential, ensuring that a qualified technician arrives onsite within four hours of a reported and validated hardware failure.
This RMA-only service focuses exclusively on physical hardware replacement and onsite delivery, without including advance hardware replacement or additional technical support services. It is ideal for organizations that require fast onsite response while maintaining existing support and monitoring arrangements separately.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | Hardware Replacement (RMA Only) |
| Response Time | 4-Hour Onsite Response |
| Service Coverage | Onsite technician dispatch for hardware replacement |
| Replacement Method | Return Merchandise Authorization (RMA) |
| Advance Hardware Replacement | Not included |
| Technical Support | Not included |
| Service Category | Manufacturer Support Service |
| Compatibility | Extreme Networks product associated with service code 23312 |
| SKU | 94308-23312 |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
