Description
Extreme Networks PartnerWorks 4-Hour Onsite RMA Service delivers rapid hardware replacement and onsite support designed to keep enterprise networks operating at peak performance. This service level provides organizations with priority response and a four-hour onsite service target following a verified hardware failure, helping minimize downtime and protect critical infrastructure.
With advanced replacement logistics and coordinated field service, certified technicians arrive onsite to replace the failed hardware covered under the service agreement. The RMA-only structure ensures streamlined hardware exchange and restoration of network functionality without unnecessary delays. Ideal for mission-critical deployments, this service helps IT teams maintain continuity, reliability, and operational confidence across their Extreme Networks environment.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | PartnerWorks Hardware Support Service |
| Service Level | 4-Hour Onsite Response |
| Replacement Method | Return Material Authorization (RMA) Hardware Replacement |
| Onsite Support | Certified technician dispatched onsite for hardware replacement after issue verification |
| Response Objective | Targeted 4-hour onsite response following remote diagnosis and service approval |
| Coverage Scope | Replacement of failed hardware associated with supported device model H31337 |
| Service Delivery | Coordinated logistics, hardware replacement, and onsite restoration assistance |
| Deployment Environment | Enterprise networks, campus environments, and mission-critical infrastructure |
| Product Compatibility | Extreme Networks hardware associated with model H31337 |
| Service Category | Enterprise Network Hardware Support |
| SKU | 94308-H31337 |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
