Description
Extreme Networks PartnerWorks 4-Hour Onsite RMA Service provides rapid hardware replacement and onsite support to help organizations maintain network uptime and operational continuity. Designed for environments where downtime must be minimized, this service ensures that qualified service personnel arrive onsite within four hours after remote diagnosis confirms a hardware failure.
With the PartnerWorks 4HR Onsite RMA program, customers receive expedited replacement of failed hardware and professional onsite assistance to restore network functionality quickly and efficiently. This level of support is ideal for enterprise networks, campus deployments, and critical infrastructure where fast recovery is essential for business operations.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | PartnerWorks Hardware Support Service |
| SKU | 94308-H34076 |
| Supported Hardware | Extreme Networks device associated with H34076 |
| Response Time | 4-Hour Onsite Response after issue diagnosis |
| Support Coverage | Hardware replacement with onsite technician assistance |
| Replacement Method | Return Material Authorization (RMA) with expedited replacement |
| Onsite Service | Certified technician dispatched to customer location |
| Service Objective | Rapid restoration of network hardware functionality |
| Ideal Use Case | Enterprise, campus, and mission-critical network environments |
| Manufacturer | Extreme Networks, Inc. |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
