Description
Extreme Networks PartnerWorks 4-Hour Onsite RMA Service provides rapid hardware replacement and onsite support for organizations that require fast recovery from critical network hardware failures. Designed for enterprise and mission-critical environments, this service ensures that certified technicians and replacement components are dispatched quickly to restore system functionality and minimize operational disruption.
With a guaranteed four-hour onsite response following issue diagnosis and RMA authorization, businesses can maintain network availability and operational continuity. This service is ideal for organizations operating high-availability networks that cannot tolerate extended downtime. Extreme Networks' global support infrastructure ensures expert assistance, efficient logistics, and reliable service delivery.
PartnerWorks support focuses specifically on expedited replacement logistics and onsite technician services, helping IT teams quickly resolve hardware-related incidents while maintaining performance, reliability, and uptime across their network infrastructure.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Program | PartnerWorks (PW) Support |
| Service Type | Hardware Replacement with Onsite Technician |
| Response Time | 4-Hour Onsite Response After RMA Authorization |
| Replacement Method | Return Material Authorization (RMA) Hardware Replacement |
| Coverage Scope | Hardware failure requiring replacement of the covered device |
| Onsite Support | Certified technician dispatched to customer location |
| Service Availability | Enterprise support infrastructure with rapid logistics coordination |
| Supported Device | Extreme Networks H35436 |
| Service Category | Mission-critical hardware support service |
| Parts Replacement | Included as part of RMA hardware replacement process |
| Technical Assistance | Provided for troubleshooting and replacement coordination |
| Ideal Deployment | Enterprise networks requiring rapid hardware recovery and minimal downtime |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
