Description
Extreme Networks 4-Hour Onsite RMA-Only Support for H35437 (94308-H35437) delivers rapid hardware replacement services to help minimize downtime in mission-critical network environments. Designed for organizations that require accelerated response times, this service provides a 4-hour onsite response for eligible hardware failures.
With this RMA-only support offering, Extreme Networks dispatches a replacement unit and coordinates onsite service within four hours of case confirmation, subject to service availability and coverage terms. This ensures that failed hardware is replaced quickly, restoring operational continuity and maintaining network performance.
Ideal for enterprise, campus, and data center deployments where uptime is essential, this support plan enhances business resiliency while leveraging the trusted expertise of Extreme Networks support services.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Manufacturer | Extreme Network Inc. |
| Service SKU | 94308-H35437 |
| Service Type | 4-Hour Onsite RMA-Only Hardware Replacement |
| Covered Model | H35437 |
| Response Time | 4 Hours (Onsite, after case confirmation) |
| Support Scope | Hardware replacement only; no configuration services included |
| Parts Delivery | Expedited replacement part shipment |
| Onsite Support | Field engineer dispatched for hardware swap |
| Contract Term | As defined at time of purchase |
| Eligibility | Must be associated with eligible Extreme Networks hardware |
| Service Availability | Subject to geographic service coverage |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
