Description
Extreme Networks PartnerWorks 4-Hour Onsite RMA Service provides rapid hardware replacement support for the Extreme Networks H35439 platform. Designed for enterprise environments that require maximum uptime and minimal disruption, this service ensures that eligible hardware failures are addressed quickly through an expedited return merchandise authorization (RMA) process and onsite replacement within four hours.
With this service level, organizations benefit from priority case handling and coordinated logistics to deliver replacement hardware directly to the deployment location. The service is ideal for mission-critical networks where fast restoration of infrastructure is essential to maintaining business continuity.
Extreme Networks’ enterprise-grade support framework helps IT teams reduce downtime risk, maintain operational reliability, and ensure consistent network performance through fast replacement workflows and professional service delivery.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | PartnerWorks Hardware Replacement Service |
| Service Level | 4-Hour Onsite Hardware Replacement |
| RMA Coverage | RMA-Only replacement service for eligible failed hardware components |
| Response Commitment | Replacement hardware delivered onsite within four hours after RMA approval and service request confirmation |
| Support Scope | Hardware failure replacement service for the supported Extreme Networks platform |
| Replacement Delivery | Coordinated logistics for rapid shipment and onsite delivery of replacement equipment |
| Technical Assistance | Access to Extreme Networks technical support for RMA processing and service coordination |
| Service Availability | Subject to Extreme Networks regional service availability and coverage zones |
| Intended Environment | Enterprise networks requiring rapid hardware replacement to maintain uptime |
| Compatible Hardware | Extreme Networks H35439 platform |
| SKU | 94308-H35439 |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
