Description
Extreme Networks PartnerWorks 4-Hour Advanced Hardware Replacement (AHR) RMA Service provides rapid enterprise-grade hardware replacement for the E-X695-48Y-8C-AC-R-L switch platform. This service is designed for organizations that require minimal network disruption and rapid restoration of critical infrastructure.
With a 4-hour response objective, Extreme Networks coordinates expedited replacement hardware shipment following RMA approval, ensuring failed equipment can be replaced quickly to maintain operational continuity. The service supports mission-critical deployments in data centers, enterprise campuses, and high-availability network environments.
Backed by Extreme Networks global logistics and support infrastructure, this RMA service helps IT teams reduce downtime risk while maintaining predictable service coverage for essential switching hardware.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Program | PartnerWorks Support Services |
| Service Type | Advanced Hardware Replacement (AHR) RMA Service |
| Response Time | 4-Hour Hardware Replacement Response Objective |
| Replacement Method | Advanced shipment of replacement hardware after RMA approval |
| Onsite Support | Not included; hardware replacement handled by customer or internal IT staff |
| Supported Hardware | Extreme Networks E-X695-48Y-8C-AC-R-L Switch Platform |
| Coverage Scope | Hardware failure replacement service for supported device |
| Logistics | Expedited hardware shipment through Extreme Networks service logistics |
| Technical Assistance | Access to Extreme Networks support for RMA processing and coordination |
| Deployment Environment | Enterprise campus networks, aggregation layers, and data center switching environments |
| Service Availability | Available in regions supported by Extreme Networks logistics network |
| Contract Term | As defined by purchased support agreement |
| Service Category | Enterprise Network Hardware Support Service |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
