Description
The Extreme Networks PartnerWorks Next Business Day Advanced Hardware Replacement (AHR) RMA Service for 17701 provides reliable hardware replacement coverage designed to minimize operational downtime. This service ensures that, in the event of a confirmed hardware failure, a replacement unit is shipped on the next business day in advance of the return of the defective hardware.
Designed for organizations that require dependable lifecycle support without onsite technician services, this RMA-only offering focuses exclusively on fast hardware replacement logistics. It is well suited for IT environments with in-house technical teams capable of handling installation and configuration independently.
Delivered under the Extreme Networks PartnerWorks support framework, this service helps maintain continuity while controlling support costs.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Support Program | PartnerWorks |
| Service Type | Advanced Hardware Replacement (RMA Only) |
| Replacement Method | Advance replacement shipped prior to return |
| Response Time | Next Business Day |
| Onsite Support | Not included; customer-managed installation |
| Coverage Scope | Hardware replacement only |
| Eligible Equipment | Extreme Networks device with part number 17701 |
| Service Level | Partner-level support |
| Contract SKU | 94304-17701 |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
