Description
Extreme Networks Premier Next Business Day Onsite RMA Support provides enterprise organizations with rapid hardware replacement and onsite service for the X695-48Y-8C-DC-R-L switching platform. This service ensures that in the event of a hardware failure, a replacement unit is delivered by the next business day and an Extreme Networks authorized technician can be dispatched onsite to assist with the replacement process and restore operations quickly.
Designed for mission-critical network environments, this Premier support service minimizes downtime and supports operational continuity. With streamlined RMA processing and coordinated onsite response, organizations benefit from faster recovery, reduced operational disruption, and the confidence that their Extreme Networks infrastructure remains protected by responsive support coverage.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | Premier Hardware Support Service |
| Supported Hardware | Extreme Networks X695-48Y-8C-DC-R-L Switch |
| SKU | 94311-E-X695-48Y-8C-DC-R-L |
| Service Coverage | Hardware Replacement and Onsite Technical Assistance |
| Replacement Service Level | Next Business Day Replacement |
| Onsite Support | Onsite technician dispatch available for hardware replacement assistance |
| RMA Service | Advanced hardware replacement through formal RMA process |
| Response Objective | Next business day delivery of replacement hardware after issue confirmation |
| Technical Assistance | Coordination with Extreme Networks support for issue validation and replacement processing |
| Deployment Environment | Enterprise campus networks, aggregation layers, and data center switching deployments |
| Service Benefit | Accelerates hardware recovery while minimizing operational downtime |
| Hardware Included | This service provides replacement coverage only and does not include new switch hardware |
| Activation Requirement | Valid service contract required and associated with eligible Extreme Networks hardware |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
