Description
The Extreme Networks PW Next Business Day Onsite RMA Service provides rapid hardware replacement coverage for eligible Extreme Networks equipment associated with part reference 17102. This service ensures that in the event of a qualifying hardware failure, a replacement unit is delivered with next business day responsiveness and supported through an onsite RMA process.
Designed for organizations that require minimal disruption and predictable recovery timelines, this service focuses exclusively on replacement logistics and onsite support coordination. It does not include software updates, configuration assistance, or technical troubleshooting, making it ideal for environments with in-house IT expertise or existing support arrangements.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| SKU | 94311-17102 |
| Service Type | Hardware replacement service |
| Support Level | Next Business Day onsite RMA |
| Coverage Scope | Replacement of covered hardware only |
| Onsite Support | Included for RMA fulfillment |
| Software Support | Not included |
| Configuration Assistance | Not included |
| Technical Troubleshooting | Not included |
| Intended Use | Hardware continuity and replacement assurance |
| Deployment Environment | Enterprise and commercial networks |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
