Description
The Extreme Networks Next Business Day Onsite RMA Service provides dependable hardware replacement support to help minimize downtime for covered Extreme Networks equipment. With next business day onsite delivery, this service ensures that a replacement unit arrives promptly at your location following RMA approval.
Designed for organizations that require predictable response times without premium rapid-response coverage, this RMA-only service focuses exclusively on hardware replacement. It does not include technical support, configuration assistance, or proactive monitoring, making it ideal for customers with in-house IT resources who need reliable replacement logistics backed by Extreme Networks.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | Onsite Return Material Authorization (RMA) |
| Response Time | Replacement hardware delivered next business day after RMA approval |
| Coverage Scope | Hardware replacement only |
| Onsite Delivery | Replacement unit delivered directly to the customer site |
| Technical Support Included | This service does not include troubleshooting or configuration assistance |
| Software Support | Software updates, licenses, and software support are not included |
| Eligible Equipment | Applies only to compatible Extreme Networks hardware associated with service code 17203 |
| Service SKU | 94311-17203 |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
