Description
The Extreme Networks Partner Works Next Business Day (NBD) Onsite RMA Service provides hardware replacement support for eligible Extreme Networks equipment under a return material authorization (RMA). This service ensures that a qualified technician delivers the replacement hardware to the customer site on the next business day, minimizing downtime and operational disruption.
This RMA-only service focuses exclusively on hardware replacement logistics and onsite delivery. It does not include software support, configuration assistance, or advanced troubleshooting. Designed for environments that require fast, predictable replacement response, this service helps maintain network availability while keeping support scope clearly defined.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | Partner Works Onsite RMA Service |
| Response Time | Next Business Day |
| Service Location | Onsite |
| Coverage Scope | Hardware replacement only under approved RMA |
| Replacement Delivery | Technician delivers replacement hardware to customer site |
| Software Support | Not included |
| Configuration Services | Not included |
| Proactive Monitoring | Not included |
| Support Level | RMA fulfillment and onsite delivery only |
| Eligible Equipment | Extreme Networks product 17702 |
| Contract Type | Service entitlement |
| SKU | 94311-17702 |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
