Description
The Extreme Networks Partner Works Next Business Day Onsite RMA Service provides reliable hardware replacement support designed to minimize downtime for eligible Extreme Networks equipment. This service ensures that, once an RMA is approved, a certified technician is dispatched to the customer site on the next business day to perform the replacement.
This offering focuses exclusively on onsite RMA support and is ideal for organizations that require predictable response times and professional on-location service. It does not include software, licensing, or general technical support—only the physical replacement of covered hardware components under the approved RMA process.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | Partner Works Onsite RMA Service |
| Response Time | Next Business Day |
| Service Location | Onsite (customer premises) |
| Coverage Scope | Hardware replacement only under approved RMA |
| Replacement Method | Technician-delivered and installed onsite |
| Software Support | Not included |
| Licensing | Not included |
| Proactive Monitoring | Not included |
| Contract Type | Service entitlement only |
| SKU | 94311-17706 |
| Reference Code | 17706 |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
