Description
The Extreme Networks Next Business Day Onsite RMA Service provides expedited hardware replacement support for eligible Extreme Networks unit 17800 systems. This service ensures that, in the event of a verified hardware failure, a replacement unit is delivered and installed onsite by the next business day, minimizing downtime and operational disruption.
Designed for customers who require dependable response times without extended coverage add-ons, this RMA-only service focuses strictly on hardware replacement. It does not include advanced hardware replacement windows, software entitlements, configuration assistance, or technical troubleshooting beyond the RMA process.
This support offering is ideal for environments where rapid onsite replacement is critical and internal teams manage configuration and software independently.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| SKU | 94311-17800 |
| Service Type | Onsite RMA Hardware Replacement |
| Response Time | Next Business Day |
| Service Location | Customer Site |
| Coverage Scope | Hardware replacement only |
| Advance Hardware Replacement | Not included |
| Software Support | Not included |
| Configuration Assistance | Not included |
| Technical Support (TAC) | Not included |
| Eligible Equipment | Extreme Networks unit 17800 |
| Replacement Method | Onsite delivery and installation |
| Intended Use | Rapid hardware recovery with minimal downtime |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
