Description
The Extreme Networks PriorityWorks Next Business Day Onsite RMA Service provides expedited hardware replacement with onsite delivery for covered equipment. Designed for environments that require fast restoration of network operations, this service ensures a replacement unit is delivered and available onsite by the next business day following issue confirmation.
This RMA-only service focuses exclusively on hardware replacement logistics. It does not include configuration, installation, or technical troubleshooting, making it ideal for organizations with in-house IT resources that need reliable and predictable replacement coverage.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | PriorityWorks Onsite Hardware Replacement |
| Coverage Level | Next Business Day Onsite RMA |
| Service Scope | Hardware replacement only |
| Replacement Delivery | Onsite delivery by the next business day after issue validation |
| Labor Included | Replacement delivery only; no installation or configuration services included |
| Technical Support | Not included |
| Supported Product | Extreme Networks platform 23311 |
| Service Category | Manufacturer support service |
| Contract Type | RMA-only service agreement |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
