Description
Extreme Networks PartnerWorks Next Business Day RMA Replacement Service provides enterprise-grade hardware replacement coverage for the X695-48Y-8C-AC-R-L platform. This service is designed to help organizations maintain continuous network availability by enabling rapid replacement of failed hardware components through an efficient Return Merchandise Authorization process.
With Next Business Day replacement logistics, Extreme Networks ensures that qualified replacement equipment is shipped promptly after diagnosis and RMA approval. This minimizes downtime and supports IT teams responsible for high-performance campus, core, or data center switching environments.
The PartnerWorks RMA-only support option focuses specifically on hardware replacement coverage, making it an efficient choice for organizations that manage their own technical troubleshooting and operational support but require dependable hardware replacement assurance. It helps protect network infrastructure investments while maintaining operational continuity and reliability.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | PartnerWorks Hardware Replacement Service |
| Supported Hardware | Extreme Networks X695-48Y-8C-AC-R-L Switch |
| Service Coverage | Return Merchandise Authorization (RMA) Hardware Replacement |
| Replacement Response Time | Next Business Day shipment of replacement hardware after RMA approval |
| Support Model | Hardware replacement service for partner-supported environments |
| Service Tier | PartnerWorks (PW) |
| Coverage Scope | Replacement of eligible failed hardware components |
| Logistics | Advanced hardware shipment coordinated through Extreme Networks support logistics |
| Deployment Environment | Enterprise campus networks, aggregation layers, and data center switching infrastructure |
| Service Delivery | Remote service coordination and replacement logistics through authorized channels |
| Ideal For | Organizations requiring reliable hardware replacement coverage while maintaining internal technical support capabilities |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
