Description
The Extreme Networks PartnerWorks Plus Next Business Day Advanced Hardware Replacement (AHR) RMA Service for AP4020-WW-5PK delivers fast, dependable replacement coverage to minimize wireless network downtime. Designed for mission-critical environments, this service ensures that eligible failed access point hardware is replaced by the next business day once the RMA is approved.
This PartnerWorks Plus support offering provides proactive hardware replacement without onsite labor, making it ideal for organizations that require rapid recovery while maintaining internal deployment control. Coverage applies specifically to the AP4020-WW 5-Pack, ensuring consistent service levels across all units in the bundle.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| SKU | 95604-AP4020-WW-5PK |
| Service Type | PartnerWorks Plus Hardware Support |
| Coverage Level | Advanced Hardware Replacement (AHR) |
| Replacement Time | Next Business Day |
| Support Scope | RMA hardware replacement only |
| Onsite Support | Not included; hardware shipment only |
| Covered Product | Extreme Networks AP4020-WW Access Point (5-Pack) |
| Deployment Responsibility | Customer-managed installation and configuration |
| Service Category | Manufacturer support service |
| Physical Hardware Included | Replacement hardware provided only when RMA is approved |
| Contract Type | Service entitlement tied to eligible hardware |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
