Description
The Extreme Networks PWP Next Business Day Advanced Hardware Replacement (AHR) RMA Service provides rapid replacement coverage to minimize downtime for eligible Extreme Networks hardware.
This service ensures that, upon RMA approval, a replacement unit is shipped next business day, allowing IT teams to restore operations quickly and confidently. Designed for environments that require dependable response times, this plan focuses exclusively on hardware replacement logistics, without additional onsite labor or software services.
Ideal for organizations seeking predictable replacement turnaround and simplified RMA handling under an active PWP service agreement.
| Attribute | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | Partner Works Program (PWP) |
| Coverage Scope | Hardware replacement only under approved RMA |
| Replacement Method | Advanced Hardware Replacement (AHR) |
| Response Time | Next Business Day shipment after RMA approval |
| Onsite Support | Not included; replacement hardware shipment only |
| Software Support | Not included; hardware replacement service only |
| Eligibility | Valid for supported Extreme Networks hardware models |
| Service Category | Return Merchandise Authorization (RMA) |
| Contract Term Reference | 17206 |
| SKU | 94604-17206 |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
