Description
The Extreme Networks PWP Next Business Day Advance Hardware Replacement (AHR) RMA Service for 17701 provides dependable post-warranty hardware replacement coverage. This service is designed to minimize downtime by shipping replacement hardware in advance, with delivery targeted for the next business day after case approval.
This RMA-only support plan focuses exclusively on replacement logistics and does not include onsite labor or technical troubleshooting. It is ideal for organizations that maintain in-house technical resources and require fast, predictable hardware replacement to keep critical systems operational.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Category | Post-Warranty RMA Support |
| Support Program | PWP (Post-Warranty Plus) |
| Response Time | Next Business Day |
| Replacement Method | Advance Hardware Replacement (AHR) |
| Service Scope | RMA replacement only |
| Onsite Support | Not included; no technician dispatch |
| Technical Support | Not included; replacement processing only |
| Hardware Coverage | Eligible Extreme Networks hardware tied to 17701 |
| Replacement Shipment | Replacement unit shipped before return of defective hardware |
| Contract Type | Service entitlement tied to SKU |
| Use Case | Organizations requiring fast replacement with self-managed installation |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
