Description
The Vertiv Power Emergency Package (PEP) for GXT5 UPS systems (5kVA–6kVA) is more than just a warranty—it's a 5-year total protection plan designed to reduce the risks and costs associated with power outages and downtime. Perfect for IT infrastructures and business-critical environments, this package ensures 24/7 emergency response, on-site support, and full coverage of parts, labor, and technician travel.
Backed by Vertiv's expert LIFE™ Services, the PEP program provides continuous monitoring and real-time incident alerts, giving your team peace of mind knowing that a certified technician is just a call away—anytime, anywhere.
| Feature | Details |
|---|---|
| Product Type | Power Emergency Package (PEP) |
| Compatibility | Vertiv Liebert GXT5 UPS, 5kVA–6kVA models |
| Service Duration | 5 Years |
| Emergency Response | 24/7 On-Site Emergency Support |
| Coverage | 100% Parts, Labor, and Technician Travel |
| Included Services | LIFE™ Remote Monitoring, Battery Removal, Recycling |
| Manufacturer | Vertiv |
| Part Number | PEPGXT-5K6K5YR |
| Eligible Models | Liebert GXT5 5kVA–6kVA UPS systems |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
