Description
The Hanwha DIN-SSDA008/CO Remote Engineering Service provides professional remote assistance from trained Hanwha Techwin B2B security division personnel. This service supports STEP partners with configuration or training on Hanwha cameras, recorders, and software systems.
A stable phone line and a reliable internet connection (sufficient for remote desktop access to the surveillance system) must be provided by the STEP partner.
This service SKU covers one full day of remote engineering support. Increase the quantity for multi-day engagements.
| Specification | Value |
|---|---|
| Service Type | Remote Engineering Service |
| Delivery Method | Remote (phone + remote desktop access) |
| Supported Systems | Hanwha cameras, recorders, and software |
| Required by Partner | Stable phone connection; Internet connection for remote desktop |
| Personnel | Trained Hanwha Techwin B2B security division engineer |
| Duration | 1 day (increase quantity for additional days) |
| Target Users | Hanwha STEP Partners |
| Scope | Configuration assistance, product training |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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