Description
The Logitech Select Enterprise Plan is a premium extended service agreement designed to keep your video conferencing systems running smoothly and reliably across your organization. Covering up to 4000 rooms for one year, this plan offers advance parts replacement, next-business-day (NBD) shipment, and comprehensive technical support to minimize downtime and ensure uninterrupted collaboration. Enjoy tier 2 phone and email support with a 1-hour response time, 24/7 availability, and same-day on-site service with up to 25 spares included — all tailored to meet the demanding needs of large-scale enterprise environments.
| Specification | Details |
|---|---|
| Service Included | Advance parts replacement |
| Location | Shipment |
| Contract Duration | 1 year |
| Response Time | Next business day (NBD) |
| Service Availability | 8 hours a day / 5 days a week |
| Pricing Coverage | Up to 4000 rooms |
| Technical Support (Phone) | Tier 2, 1-hour response, 24/7 availability |
| Technical Support (Email) | Tier 2, 1-hour response, 24/7 availability |
| On-Site Support | Parts replacement with same-day response, up to 25 spares included |
| Service & Support Type | Extended service agreement - advance parts replacement - shipment - technical support - on-site service |
Payment & Security
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