Description
The Logitech Select Enterprise Plan is a premium extended service agreement designed to keep your video conferencing systems running smoothly and reliably across your organization. Covering up to 4000 rooms for one year, this plan offers advance parts replacement, next-business-day (NBD) shipment, and comprehensive technical support to minimize downtime and ensure uninterrupted collaboration. Enjoy tier 2 phone and email support with a 1-hour response time, 24/7 availability, and same-day on-site service with up to 25 spares included — all tailored to meet the demanding needs of large-scale enterprise environments.
| Specification | Details |
|---|---|
| Service Included | Advance parts replacement |
| Location | Shipment |
| Contract Duration | 1 year |
| Response Time | Next business day (NBD) |
| Service Availability | 8 hours a day / 5 days a week |
| Pricing Coverage | Up to 4000 rooms |
| Technical Support (Phone) | Tier 2, 1-hour response, 24/7 availability |
| Technical Support (Email) | Tier 2, 1-hour response, 24/7 availability |
| On-Site Support | Parts replacement with same-day response, up to 25 spares included |
| Service & Support Type | Extended service agreement - advance parts replacement - shipment - technical support - on-site service |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
