Description
The Cisco Smart Net Total Care (SNTC) 8x5x4 service provides reliable hardware support coverage for the Cisco Catalyst 9300L 48-port switch running Network Essentials. This service delivers access to Cisco technical expertise, software updates, and rapid hardware replacement within four hours during standard business hours.
Designed to minimize downtime and maintain network stability, this support contract ensures faster issue resolution, proactive maintenance, and continued operational efficiency for enterprise access layer deployments.
| Specification | Details |
|---|---|
| SKU | CON-SNTE-CXG934QE |
| Service Type | Smart Net Total Care (SNTC) |
| Coverage Level | 8x5x4 (8 hours/day, 5 days/week, 4-hour replacement) |
| Supported Hardware | Catalyst 9300L 48-Port Switch |
| Software Tier | Network Essentials |
| Hardware Replacement | Advanced replacement within 4 hours |
| Technical Support | Cisco TAC access during business hours |
| Software Updates | Included |
| Proactive Support Tools | Included |
| Physical Product | No |
| Software License | No |
| Services & Support | Yes |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
