Description
SonicWall Platinum Support provides enterprises with a comprehensive, proactive service and support experience designed to maximize uptime and efficiency. Delivered by senior support engineers, this 6-year, on-site extended service agreement ensures rapid response and advanced parts replacement for mission-critical environments.
With 24x7 phone and web support, timely updates, and a lifecycle approach that anticipates evolving security demands, Platinum Support helps enterprises maintain a strong operational foundation while aligning IT support with business goals. Tailored for SonicWall SuperMassive 9400 appliances, it delivers unmatched reliability, expert guidance, and the confidence of continuous protection.
| Category | Details |
|---|---|
| Manufacturer | SonicWall |
| Mfr. Part Number | 01-SSC-4147 |
| Service Type | Extended Service Agreement |
| Service Included | Advance parts replacement |
| Support Coverage | 24x7 phone support, 24x7 web support, software updates |
| Delivery Method | On-site |
| Contract Period | 6 years |
| Response Time | 24 hours |
| Availability | 24 hours a day / 7 days a week |
| Compatibility | SonicWall SuperMassive 9400, 9400 High Availability, 9400 TotalSecure |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
Building a Complete AV System?
This product is rarely deployed alone. It’s typically part of a fully integrated AV system. AVENDOR designs, integrates, and supports end-to-end environments—from single rooms to enterprise-wide deployments.
- System Design & Engineering
- Installation & Integration
- Programming & Ongoing Support
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