Description
SonicWall Platinum Support provides enterprises with a comprehensive, proactive service and support experience designed to maximize uptime and efficiency. Delivered by senior support engineers, this 6-year, on-site extended service agreement ensures rapid response and advanced parts replacement for mission-critical environments.
With 24x7 phone and web support, timely updates, and a lifecycle approach that anticipates evolving security demands, Platinum Support helps enterprises maintain a strong operational foundation while aligning IT support with business goals. Tailored for SonicWall SuperMassive 9400 appliances, it delivers unmatched reliability, expert guidance, and the confidence of continuous protection.
| Category | Details |
|---|---|
| Manufacturer | SonicWall |
| Mfr. Part Number | 01-SSC-4147 |
| Service Type | Extended Service Agreement |
| Service Included | Advance parts replacement |
| Support Coverage | 24x7 phone support, 24x7 web support, software updates |
| Delivery Method | On-site |
| Contract Period | 6 years |
| Response Time | 24 hours |
| Availability | 24 hours a day / 7 days a week |
| Compatibility | SonicWall SuperMassive 9400, 9400 High Availability, 9400 TotalSecure |
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