Description
The SonicWall 8x5 Support for TZ670 Series – 5 Year (SKU: 02-SSC-5869) provides reliable, standard technical assistance to keep your firewall solution performing at its best. With 8x5 access to telephone, email, and web-based support, this service ensures that your organization can resolve issues quickly during business hours. Customers benefit from software and firmware updates, advance exchange hardware replacement, and access to SonicWall’s electronic support tools and moderated discussion groups.
This support package is designed for businesses relying on the SonicWall TZ670 Series firewall, delivering peace of mind and ongoing protection for your network investment.
| Feature | Details |
|---|---|
| SKU | 02-SSC-5869 |
| Product Type | Support Service |
| Service Level | Standard Support 8x5 |
| Coverage Duration | 5 Years |
| Supported Product | SonicWall TZ670 Series |
| Support Access | 8x5 telephone, email, and web-based support |
| Software/Firmware Updates | Included |
| Hardware Replacement | Advance Exchange |
| Additional Resources | Electronic support tools and moderated discussion groups |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
