Description
The Vertiv Liebert Power Assurance Package (PAPAPS-20K) provides comprehensive 5-year coverage for Vertiv Liebert APS UPS systems (16 Bay, 20kVA). This all-inclusive service package extends beyond standard warranties, combining installation, startup, preventive maintenance, and 24x7 on-site support to safeguard critical infrastructure from unexpected outages and downtime.
Vertiv's certified technicians deliver full service—from parts and labor to battery disposal—in compliance with safety and environmental regulations. You also gain access to service history and reporting via the Customer Services Network portal, streamlining inventory tracking and long-term planning.
Ideal for businesses seeking continuous power reliability with expert-backed maintenance and faster service resolution.
| Specification | Details |
|---|---|
| Manufacturer | Vertiv |
| Brand Name | Liebert |
| Product Name | APS UPS 20kVA Power Assurance Package |
| Part Number | PAPAPS-20K |
| Product Type | Service |
| Service Coverage | 5 Years |
| Service Type | Maintenance |
| Service Sub Type | Electronic and Physical |
| Service Features | Parts & Labor, Preventive Maintenance, Startup, Repair |
| Support Availability | 24x7 On-Site Support |
| Deployment Services | Included |
| Battery Disposal | Included (Regulatory Compliant) |
| Reporting Access | Customer Services Network Portal |
| Product Supported | Vertiv Liebert APS UPS – All 16 Bay / 20kVA |
| Product Condition | New and Factory Fresh |
| Shipping Weight | 1 lbs. |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
