Description
The Advantech UTC-520HPE-BTO-D is a 21.5-inch all-in-one ubiquitous touch computer designed for interactive self-service kiosks, digital signage, and industrial HMI applications. Built on an 8th Gen Intel® Core™ platform, it delivers strong processing performance with a slim, fanless aluminum chassis for reliable 24/7 operation.
With an IP65-rated front bezel, flexible peripheral expansion, and support for both portrait and landscape mounting, the UTC-520HPE is ideal for retail automation, smart factories, and public information systems. Integrated DeviceOn/iService remote management further simplifies large-scale deployment, monitoring, and maintenance.
| Specification Category | Details |
|---|---|
| Product Type | All-in-One Touch Panel Computer |
| Display Size | 21.5” TFT LCD (16:9 Widescreen) |
| Resolution | Full HD 1920 × 1080 |
| Brightness | 250 nits (400 nits optional) |
| Touch Technology | Projected Capacitive Touch (PCT) |
| Processor Options | Intel® Core™ i3 / i5 / i7 (8th Gen) |
| Default CPU | Intel® Core™ i5-8365UE Quad-Core |
| Memory Support | Up to 32GB DDR4 SO-DIMM |
| Storage Bay | 1 × 2.5” SATA HDD Bay |
| Expansion | M.2 E-Key 2230, M.2 B-Key 2280 (NVMe PCIe x4) |
| Ethernet Ports | 2 × Gigabit LAN (Intel I210IT / I219LM) |
| USB Ports | 4 × USB 3.1 |
| Serial Ports | 2 × RS-232 (RS-422/485 optional) |
| Video Output | 1 × HDMI |
| Audio | Line-out, Mic-in, 2 × 3W Speakers |
| Mounting | VESA 100 × 100 mm |
| Orientation Support | Landscape & Portrait |
| Front Panel Protection | IP65 / NEMA4 Rated |
| Power Input | 12V DC (84W Adapter) |
| Operating Temp Range | 0°C to 40°C |
| OS Support | Windows 10 IoT Enterprise, Ubuntu 22.04 |
| Dimensions (W×H×D) | 517.6 × 313.5 × 43.5 mm |
| Weight | Approx. 8 kg |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
