Description
Ensure continuous support and protection for your IT infrastructure with the Vertiv 2 Year Silver Extended Warranty for Avocent DSView Management Software Device License (500-Pack). This extended warranty provides 8-5 priority telephone support and comprehensive software upgrade protection for two years, helping your organization maintain operational continuity and reduce risk. With response times between 4 to 12 hours depending on severity level, you can count on Vertiv to deliver reliable, expert assistance when it matters most.
Key Features:
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2-year Silver Extended Warranty coverage
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8-5 weekday technical support access
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Software upgrade protection included
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4-12 hour response time based on severity
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Specifically designed for 500-pack Avocent DSView licenses
| Specification | Details |
|---|---|
| Product Type | Extended Warranty |
| Coverage Term | 2 Years |
| Support Level | Silver Tier |
| Support Hours | 8 AM – 5 PM, Business Days |
| Service Response Time | 4 to 12 Hours (Severity-dependent) |
| Software Upgrade Protection | Included |
| Compatible With | Vertiv Avocent DSView Management Software Device License |
| License Pack Size | 500-Pack |
| Manufacturer | Vertiv |
| Part Number | SCNT-2YSLV-A-500PK |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
