Description
Ensure seamless and professional setup for complex infrastructure with the Vertiv Custom Installation Service – IMPSE-CUST-OS-VAL. Designed for non-standard deployments or installation of products not covered under standard service offerings, this fixed-fee service provides expert support from Vertiv Avocent Professional Services.
This service accelerates your deployment timeline, reduces risks, and ensures proper integration of Vertiv or third-party products. A Statement of Work (SOW) is required to define project scope and deliverables. Travel costs are billed separately and require the addition of FEEAF-TRVL-XX-VAL to your order.
Note: This service is best suited for installations that fall outside typical deployment scopes.
Key Features
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Fixed-Fee Custom Installation for non-standard products
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Expert On-Site Support from Vertiv-certified professionals
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SOW Required to define the unique scope and requirements
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Flexible Application across Vertiv and other third-party infrastructure
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Travel Costs Not Included (separate travel SKU required)
| Specification | Details |
|---|---|
| Service Type | Custom Installation – Other/Non-Standard Deployments |
| Part Number | IMPSE-CUST-OS-VAL |
| Service Scope | Requires Statement of Work (SOW) |
| Fee Type | Fixed Fee |
| Travel Charges | Billed at cost; separate travel SKU required (FEEAF-TRVL-XX-VAL) |
| Applicable Products | Vertiv and select third-party equipment |
| Delivery Method | On-site installation |
| Provider | Vertiv Avocent Professional Services |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
