Description
Ensure power continuity and operational peace of mind with the Vertiv Power Assurance Package (PAP) for Vertiv Liebert PSI UPS systems up to 5kVA. This five-year service offering includes full startup and installation support, preventive maintenance, and 24/7 onsite emergency response—delivered by Vertiv’s factory-trained technicians.
You’ll benefit from 100% coverage on parts, labor, and travel, reducing total cost of ownership and unplanned downtime. The service also features compliant removal and disposal of existing UPS batteries, ensuring a safe and efficient replacement process.
Stay informed with real-time updates and access to service history through the Customer Services Network portal, streamlining asset tracking and long-term planning. Whether you're deploying new systems or maintaining existing infrastructure, this all-in-one support package helps keep your critical power systems running without disruption.
| Specification | Details |
|---|---|
| Service Package | Vertiv Power Assurance Package (PAP) |
| Model Number | PAPPSI-5KRLF |
| Coverage Duration | 5 Years |
| Supported UPS Models | Vertiv Liebert PSI UPS (up to 5kVA) |
| Startup & Installation | Included |
| Preventive Maintenance | Scheduled and included |
| Emergency Response | 24/7 Onsite Emergency Support |
| Battery Removal & Disposal | Included, compliant with regulations |
| Technician Coverage | 100% coverage on parts, labor, and travel |
| Access to Service Records | Customer Services Network (CSN) Portal |
| Technician Qualification | Factory-Trained Technicians |
| Ideal For | Businesses requiring continuous UPS performance and lifecycle management |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
