Description
The Vertiv Power Assurance Package (PAP) – PAPPSI-5K is a comprehensive 5-year service program designed to ensure the optimal performance of Vertiv Liebert PSI UPS systems up to 5kVA. More than just an extended warranty, this package offers startup and installation, ongoing preventive maintenance, and 24/7 emergency on-site support from Vertiv’s factory-trained technicians.
With full coverage of parts, labor, and travel, the PAP minimizes operational risks and ensures regulatory-compliant battery removal and disposal. Through the Customer Services Network portal, you gain real-time access to service history and reports, making asset tracking and planning easier than ever.
Whether you're deploying a new PSI UPS or upgrading your power protection plan, the PAPPSI-5K delivers peace of mind with expert support and seamless execution.
| Specification | Details |
|---|---|
| Product SKU | PAPPSI-5K |
| Coverage Duration | 5 Years |
| Supported UPS Models | Vertiv Liebert PSI Series (up to 5kVA) |
| Service Inclusions | Installation, Start-Up, Preventive Maintenance |
| Emergency Response | 24/7 On-Site Support by Factory-Trained Technicians |
| Coverage Scope | 100% Coverage – Parts, Labor, and Travel |
| Battery Handling | Removal and Regulatory-Compliant Disposal |
| Remote Monitoring Access | Customer Services Network (Service Reports & History) |
| Compliance | Adheres to all disposal and safety regulations |
| Manufacturer | Vertiv |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
