Description
Ensure reliable and uninterrupted operation of your Vertiv VP Rack PDU systems with the Vertiv 5-Year Service & Support Package (SURPDU-GERMV1). This comprehensive service offering includes professional installation and startup, labor coverage, and both physical and electronic service support. Designed for single-site deployments, it also includes the removal and environmentally responsible disposal of existing rack PDU equipment. This package is exclusively available when purchased alongside the DI-Strip.
Key Features:
-
Installation and Startup: On-site setup by certified technicians ensures proper installation from the start.
-
Labor Included: All service-related labor covered for the duration of the contract.
-
Physical and Electronic Support: Hybrid support for maximum flexibility and responsiveness.
-
Online Support Tools Access: Gain access to digital tools and resources for enhanced service support.
-
Exclusive Service Add-On: Available only with DI-Strip PDU purchases.
| Specification | Details |
|---|---|
| Manufacturer | Vertiv |
| Part Number | SURPDU-GERMV1 |
| Service Name | Service/Support |
| Product Type | Service |
| Service Main Type | Installation and Startup |
| Service Sub Type | Physical, Electronic |
| Service Characteristic | Labor |
| Provided Support | Startup, Installation, Online Support Tools Access |
| Service Duration | 5 Years |
| Product Supported | Vertiv VP Rack PDU (Site-Single) |
| Product Condition | New and Factory Fresh |
| Shipping Weight | 1 lb |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
