Your AV Systems,
Proactively Monitored.
Never Go Dark Again.
Avendor’s AV Monitoring Service New York gives your IT and facilities team complete visibility over every AV device, across every location — so failures are surfaced before they disrupt a single meeting.
Works with every AV brand you've installed
Your AV Is Failing Right Now.
You Just Don't Know It Yet.
Most organisations find out about AV failures the worst possible way — when a meeting is already underway and the CEO is looking at a blank screen.
Every Site. Every Room.
One Live Dashboard.
Stop logging into multiple systems. Our monitoring platform aggregates every AV device across all your sites into a single real-time dashboard — with a Honeycomb Fault Grid that shows exactly which rooms need attention at a glance.
- Site → Building → Level → Room hierarchy — drill to any device in seconds
- Honeycomb Fault Grid: green is healthy, red means action needed
- Real-time KPIs: total rooms, devices online, active alerts, priority breakdown
- Filter by site, level, room, or device tag instantly
- Works across all AV brands without vendor-specific modules
Know Before
Anyone Else Does.
The moment any device goes offline or degrades, our platform surfaces it — prioritised by severity and enriched with location, device identity, and diagnostic context. Your team acts fast because they know exactly what and where the problem is.
- High / Medium / Low priority classification across every alert
- Offline device table: site, level, room, MAC, last active time, offline duration
- Dynamic Priority Rules — escalate boardrooms automatically during meeting hours
- Notifications via email, SMS, or direct integration with your ticketing platform
- Suppress low-priority rooms during off-hours to eliminate noise
Diagnose Before
You Dispatch Anyone.
Every device has a full detail view — live IP and MAC status, real-time telemetry (lamp hours, power state, input errors), full log history, and remote command triggers. Your team arrives on-site with a diagnosis already done — not a mystery to solve.
- Per-device panel: status, IP, MAC, logs, and live telemetry
- Query device data in real time — lamp hours, power state, input errors, firmware
- Trigger remote commands directly from the diagnostic panel
- Attach schematics and wiring diagrams at room or device level
- AI Summary tab provides instant plain-English device condition analysis
Organisations using proactive AV monitoring typically cut unnecessary on-site visits by up to 45% — meaning fewer truck rolls, lower service costs, and technicians who arrive prepared rather than guessing.
| Lamp Hours | 3,842 hrs (76% used) | Trigger |
| Power Status | On | Trigger |
| Input Status | err3 (no signal) | Trigger |
| Projector Model | Epson EB-1480Fi | Trigger |
Know What You Own,
What It's Worth, and What's Next.
Beyond live monitoring, Avendor's platform gives you complete financial and lifecycle visibility across your AV estate — so you're making procurement decisions based on real data, not gut feel.
- Warranty expiry tracking per device — 90-day advance alerts before coverage lapses
- Portfolio value dashboard: purchase cost and current depreciated value
- Life expectancy consumed per device — know what's at risk before it fails
- Device register per room: model, MAC, purchase date, warranty, value, notes
- Asset growth timeline — full audit trail of your AV estate additions
Monthly Reports That Prove the Value.
Uptime, incident counts, resolution times, room utilisation, and ROI — delivered as branded monthly reports that make every service renewal conversation straightforward.
- Uptime reports per site, building, and room — SLA-ready, CSV exportable
- Room utilisation rates — identify underused spaces before the next lease decision
- Incident history with resolution times — measurable service performance data
- Device lifecycle reports — support refresh cycles with evidence, not estimates
- AI-generated executive summaries — key insights and recommendations automated monthly
Everything in One Service
A complete AV monitoring and intelligence platform — deployed, managed, and supported by Avendor.
Multi-Site Dashboard
One view across every site, floor, room, and device. Honeycomb Fault Grid for instant triage.
Priority Fault Alerts
High / Medium / Low prioritised notifications with device context — not just "offline" messages.
Remote Diagnostics
Device telemetry, logs, and remote command triggers. Arrive prepared, not guessing.
Asset Tracking
Warranty management, portfolio value, and lifecycle health — per device, per room.
AI Diagnostics
Automated fault analysis with plain-English resolution guidance and monthly executive summaries.
ITSM Integration
Auto-create tickets in ServiceNow, Zendesk, or Jira. AV alerts flow into your existing workflow.
Utilisation Reporting
Room usage rates, uptime SLAs, and incident history — all exportable for leadership reporting.
Document Management
Attach schematics, wiring diagrams, and device configs at the room or device level.
Security-First Architecture
On-premise, hybrid, or cloud deployment. Encrypted, least-privilege access by default.
How Avendor Gets You
from Zero to Full Visibility
Our team manages the entire deployment — from initial assessment to full go-live. Speed depends on how quickly access and device details can be provided, and we move as fast as you can.
Discovery & Assessment
We audit your AV estate — sites, rooms, device types, existing network topology. You receive a deployment recommendation tailored to your security requirements.
Deployment & Configuration
Avendor's team deploys and configures the monitoring platform end-to-end. On-premise, hybrid, or cloud — we handle the setup. You provide access and device details.
Go Live & Ongoing Support
Your team is trained and handed the keys. Full platform visibility from day one. Avendor provides ongoing 24/7 support and monthly performance reporting.
Your Security Requirements.
Your Deployment Model.
Every organisation has different security requirements. Our platform adapts completely to yours — from fully air-gapped on-premise to full cloud — with the same capabilities across all models.
Full On-Premise
Maximum data control — nothing leaves your network
Hybrid
Local data control with cloud dashboard visibility
Full Cloud
Platform hosted on your cloud or Avendor's managed infrastructure
We used to find out about AV failures when someone called us in a panic. Now we know about issues before the building opens. It has completely changed how our team operates — and how leadership perceives us.IT Director — Multi-site Corporate Group
Stop Reacting to AV Failures.
Start Preventing Them.
Talk to Avendor's team about deploying proactive AV monitoring across your estate. We assess your environment, recommend the right deployment model, and manage the entire setup.