Description
Protect your power infrastructure with Eaton’s 5-Year Onsite Service Contract for Tripp Lite Series SMART, SMX, and SU UPS systems ranging from 2501 to 6000 VA. This plan delivers comprehensive 24x7 technical support and next business day onsite response, ensuring maximum uptime and reliability.
Our factory-certified technicians provide corrective and preventive maintenance, replacement parts, labor, and UPS battery support—all at your location. With this 5-year warranty extension, your UPS is covered well beyond the factory warranty, giving you peace of mind and operational assurance.
Perfect for mission-critical operations, this plan minimizes downtime, lowers repair costs, and extends the life of your investment.
| Feature | Description |
|---|---|
| SKU | TLWFLN75XX-6009UC |
| Service Type | 5-Year Onsite Service Contract |
| Coverage Hours | 24x7 |
| Response Time | Next Business Day (Certain ZIP codes only) |
| Duration | 5 Years |
| Service Location | Onsite |
| Parts & Labor | Included |
| UPS Coverage Range | 2501 – 6000 VA |
| Compatible UPS Models | SMART, SMX, SU |
| UPS Battery Coverage | Included |
| Preventive Maintenance | Included |
| Shipping for Replacements | Next Day |
| Technical Support | Included (24x7 Access) |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
