Description
The Palo Alto Networks Platinum Support – Year 1 for Panorama (1,000+ Devices) delivers top-tier operational protection, fast response times, and priority access to expert assistance for large-scale deployments. Designed for organizations managing 1,000 or more devices, this premium service enhances Panorama’s centralized management capabilities through 24/7 support, advanced troubleshooting, and industry-leading escalation handling.
Platinum Support provides the highest service level commitment from Palo Alto Networks, ensuring rapid issue resolution, proactive guidance, and uninterrupted security operations across complex, distributed environments.
| Category | Details |
|---|---|
| SKU | PAN-SVC-PLAT-PRA1K |
| Support Type | Platinum Support |
| Duration | 1 Year (12 Months) |
| Applies To | Panorama Central Management |
| Device Count Eligibility | 1,000 or More Devices |
| Service Level | Priority, Top-Tier Support |
| Support Availability | 24/7 Global Technical Support |
| Key Benefits | Fast Response SLAs, Expert Engineering Assistance, Escalation Priority |
| Delivery Format | Electronic / Software Support Service |
| Renewal Type | New Year 1 Subscription |
| Discontinued | No |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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