Description
When every minute of downtime chips away at revenue and reputation, APC’s 4-Hour On-Site Service Response Upgrade keeps you covered. This one-year add-on to an existing APC on-site warranty dispatches a certified Schneider Electric field engineer to your location within four (4) hours of logging a support ticket, bringing the tools, parts, and know-how needed to restore full operation fast. Ideal for data-centre cooling, UPS, and other critical infrastructure already protected by an APC service plan, the upgrade helps you:
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Slash unplanned-outage risk—rapid arrival limits productivity losses.
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Maintain compliance & SLAs—meet business-critical availability targets.
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Avoid surprise costs—all labour and standard replacement parts are included.
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Simplify logistics—APC handles scheduling, parts staging, and disposal.
| Attribute | Value |
|---|---|
| Manufacturer | APC by Schneider Electric |
| Part Number (SKU) | WUPG4HR-AS-00 |
| Service Type | On-Site Response Upgrade (maintenance) |
| Coverage Scope | Extends existing APC on-site service warranty (1 product) |
| Response Time | 4 hours from ticket receipt to engineer arrival |
| Contract Duration | 1 year |
| Service Window | Matches original contract (typically 24 × 7) |
| Provided Equipment | 1-Year service contract documentation |
| GTIN | 3606487660088 |
| Shipping Weight | 0.02 lb / 0.01 kg |
| Warranty on Service | 18-month APC warranty on parts/labour |
| Applicable Equipment | Cooling, UPS & other critical power assets under an existing APC plan |
| Status | Discontinued (03 Mar 2019) – consult APC for replacements |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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