Description
APC by Schneider Electric EcoCare Service Contract for Single-Phase Li-Ion UPS – 1 Year, L18
Gain proactive, intelligent protection with the EcoCare service contract designed specifically for out-of-warranty APC Smart-UPS units with lithium-ion batteries. This 1-year membership offers 24/7 monitoring, expert insights, preferred response times, and access to Schneider Electric’s industry-leading digital tools. The L18 contract supports your customer’s efforts in sustainability, efficiency, and uptime—empowering you to deliver more value through managed single-phase UPS operations.
Key Benefits:
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24/7 proactive remote monitoring and expert insights
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Faster onsite support with labor and parts included
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Preferred rates for EcoConsult audits and asset visibility
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Optional training to support remote diagnostics and EcoStruxure IT Expert tools
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Designed for Smart-UPS units using Li-Ion batteries that are out of factory warranty
| Specification | Details |
|---|---|
| Service Type | EcoCare Digital Services Contract |
| Product Compatibility | APC Smart-UPS, Single-Phase, Li-Ion |
| Warranty Type | Extended Protection for Out-of-Factory-Warranty UPS Units |
| Contract Duration | 1 Year |
| Response Time | Next Business Day, On-Site |
| Remote Monitoring | Included, 24/7 via Schneider Electric Experts |
| On-Site Support | Included (labor and spare parts covered) |
| Training Option | Available for EcoStruxure IT Expert & Troubleshooting Basics |
| Additional Benefits | Emergency phone support, asset collection audit at preferred rates |
| Service SKU | ECO1PH1YOFWLI18 |
| Manufacturer | APC by Schneider Electric |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
