Description
Next-Generation Service Membership for APC Smart-UPS Li-Ion
The APC EcoCare Digital Services Contract (L17) is a one-year membership tailored for out-of-factory warranty APC Smart-UPS single-phase lithium-ion models. This IT expert-enabled service plan ensures proactive monitoring, fast issue resolution, and value-added support across the UPS lifecycle.
Ideal for IT teams managing distributed power infrastructure, EcoCare unlocks Schneider Electric’s deep expertise and digital tools to help customers minimize downtime, boost operational efficiency, and reduce environmental impact.
With 24/7 expert insights, priority response, and optional training, EcoCare empowers your teams while optimizing your customers' UPS investment.
Key Features
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1-year coverage for out-of-warranty Li-Ion Smart-UPS units
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24/7 proactive remote monitoring via Schneider Electric experts
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Fast on-site response with labor and spare parts included
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Exclusive access to expert support and priority services
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Optional training on EcoStruxure™ IT Expert
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Preferred pricing for EcoConsult IT asset audits
| Specification | Details |
|---|---|
| Service Name | EcoCare Digital Services Contract |
| Model Code | ECO1PH1YOWITELI17 |
| UPS Compatibility | APC Smart-UPS, Single-Phase, Lithium-Ion |
| Warranty Type | Post-factory warranty coverage |
| Coverage Duration | 1 Year |
| Support | IT Expert Enabled, Schneider Electric 24/7 Monitoring |
| Response Time | Priority access with faster dispatch and on-site intervention |
| Parts & Labor | Included |
| Training | Optional basic troubleshooting and EcoStruxure™ training |
| Audit Service Access | Eligible for EcoConsult Asset Inventory Assessment (at preferred rates) |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
