Description
The APC EcoCare 5-Year Service Contract (L18) delivers premium protection, visibility, and expert support for your APC Smart-UPS Single-Phase Li-Ion units. Designed to optimize operational efficiency, reduce downtime, and align with sustainability goals, this next-generation digital service contract provides 24/7 monitoring, fast on-site response, parts and labor coverage, and exclusive training opportunities—all under one membership.
Whether you're managing distributed edge environments or IT-critical applications, EcoCare gives you the tools and expert guidance to reduce risk, improve uptime, and control costs.
Key Features
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5-Year membership coverage for Li-Ion Single-Phase Smart-UPS
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Includes parts, labor, and on-site support
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24/7 remote monitoring and diagnostics
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Faster expert support and next business day on-site service
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Optional EcoStruxure™ IT Expert training and audit services
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Ideal for post-factory warranty lifecycle support
| Specification | Details |
|---|---|
| Service Name | APC EcoCare Digital Services Contract (L18) |
| Contract Duration | 5 Years |
| Supported UPS Type | Single-Phase Li-Ion APC Smart-UPS |
| Coverage Type | Post-factory warranty digital service membership |
| Monitoring | 24/7 proactive remote monitoring via EcoStruxure™ IT |
| Support | Schneider Electric expert advice and fast response |
| On-Site Response Time | Next Business Day |
| Inclusions | Parts, labor, remote monitoring, expert support |
| Optional Services | IT Expert training, EcoConsult Audit, asset collection |
| Ideal For | Edge computing sites, branch offices, remote IT environments |
| Manufacturer | APC by Schneider Electric |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
Building a Complete AV System?
This product is rarely deployed alone. It’s typically part of a fully integrated AV system. AVENDOR designs, integrates, and supports end-to-end environments—from single rooms to enterprise-wide deployments.
- System Design & Engineering
- Installation & Integration
- Programming & Ongoing Support
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