Description
The NVIDIA Enterprise Business Critical Support Service (Renewal) – 13 Month plan provides continuous, premium-level coverage for organizations relying on NVIDIA technology in mission-critical environments. Designed to minimize downtime and maintain operational excellence, this service ensures around-the-clock technical assistance and rapid incident response.
With 24x7 support and a one-hour response time for Severity Level 1 cases, customers receive the highest priority assistance to safeguard their deployments. The service includes phone and on-site support, delivering quick resolutions and expert help whenever needed. NVIDIA’s Business Critical Support plan gives enterprises the confidence to sustain productivity, reduce risks, and achieve predictable operational costs throughout the 13-month duration.
| Specification | Details |
|---|---|
| Service Type | Enterprise Business Critical Support (Renewal) |
| Service Duration | 13 Months |
| Service Level | Business Critical |
| Availability | 24x7 Access to Support Engineers |
| Response Time (Severity 1) | 1 Hour |
| Response Time (Standard) | 4 Hours |
| Support Channel | Phone and On-Site Support |
| Coverage | Designated NVIDIA Enterprise Offerings |
| Purpose | For mission-critical deployments requiring maximum uptime |
| Key Benefits | Predictable cost of ownership, rapid issue resolution, increased operational reliability |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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