Description
The NVIDIA Enterprise Business Critical Support Service with RMA is a premium support plan designed for mission-critical enterprise environments where system downtime can lead to significant business disruption. This service ensures 24x7 access to NVIDIA’s expert support team and delivers a one-hour response time for Severity Level 1 cases, providing unmatched responsiveness and reliability.
The service includes replacement coverage with a 4-hour response time, ensuring rapid resolution and uninterrupted operations. Ideal for organizations deploying NVIDIA enterprise solutions that require continuous uptime, this plan gives IT teams confidence, predictability, and complete peace of mind over long-term maintenance.
| Specification | Details |
|---|---|
| SKU | 793-CU940Z+P2CMR50 |
| Service Type | Business Critical Support with RMA |
| Service Level | Enterprise Premium |
| Support Availability | 24x7 Global Technical Support |
| Response Time (Severity 1) | 1 Hour |
| Replacement Response Time | 4 Hours |
| Service Duration | 50 Months |
| Service Coverage | Designated NVIDIA Enterprise Offerings |
| Delivery Method | On-site / Remote Support |
| Support Features | Hardware replacement, phone and online support, escalation management |
| Target Use Case | Mission-critical deployments requiring maximum uptime |
| Benefits | Predictable cost of ownership, increased reliability, rapid issue resolution |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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