Description
The NVIDIA Enterprise Business Critical Support Service (Renewal) – 10 Month plan delivers premium enterprise-grade technical assistance designed for mission-critical operations. This service ensures that your NVIDIA deployments remain fully supported with minimal downtime and maximum performance continuity. Featuring 24x7 access to NVIDIA’s expert engineers, a one-hour response time for Severity Level 1 cases, and next business day onsite assistance, this plan provides unmatched reliability for demanding enterprise environments.
With proactive case management, rapid escalation, and global support coverage, the Business Critical Support plan allows organizations to maintain seamless operations while focusing on innovation and productivity. This renewal ensures continued protection, expert guidance, and confidence in your NVIDIA infrastructure.
Key Benefits:
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24x7 expert technical support for mission-critical systems
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One-hour response for Severity Level 1 issues
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Next business day onsite service for prompt issue resolution
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Phone support included for convenient troubleshooting
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10-month coverage for dependable service continuity
| Specification | Description |
|---|---|
| Service Type | Enterprise Business Critical Support (Renewal) |
| Coverage Duration | 10 Months |
| Response Time | 1 Hour for Severity Level 1 Cases |
| Availability | 24x7 Global Support |
| Service Method | On-site & Phone Support |
| Support Scope | Designated NVIDIA Enterprise Offerings |
| Response Commitment | Next Business Day On-site Service |
| Service Benefits | Reliable technical issue resolution, minimal downtime |
| Renewal Requirement | Must be purchased for all NVIDIA offerings in deployment |
| Target Users | Enterprise customers with mission-critical workloads |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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