Description
The NVIDIA Enterprise Business Critical Support Service is NVIDIA’s premier level of enterprise assistance, tailored for mission-critical environments where even minimal downtime can result in significant operational loss. This renewal plan extends your coverage for 17 months, ensuring continuous access to NVIDIA’s expert engineers and rapid incident resolution.
Designed for organizations that demand uncompromising reliability, this service provides 24/7 access, a one-hour response time for Severity Level 1 issues, and 4-hour advance replacement support for covered components. With on-site assistance and priority case handling, NVIDIA keeps your infrastructure optimized, productive, and secure throughout your deployment lifecycle.
Key Benefits:
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24x7 technical support with one-hour response for critical issues
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4-hour advance replacement for hardware components
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On-site support for quick problem resolution
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Seamless renewal for continuous protection and operational uptime
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17-month duration for extended peace of mind
| Specification | Details |
|---|---|
| Service Type | Business Critical Support with RMA (Renewal) |
| Service Duration | 17 Months |
| Support Availability | 24x7 |
| Response Time (Severity 1) | 1 Hour |
| Replacement Response Time | 4 Hours (Advance Replacement) |
| Support Method | Phone, Online, and On-Site |
| Service Level | Enterprise Business Critical |
| Coverage | Applicable to Designated NVIDIA Enterprise Offerings |
| Purpose | Ensures maximum uptime and operational reliability |
| Renewal Requirement | Must be purchased for all NVIDIA offerings in solution |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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