Description
The NVIDIA Enterprise Business Critical Support service is NVIDIA’s premium enterprise support level, specifically designed for mission-critical environments where even minimal downtime can lead to significant business disruptions. With 24x7 technical assistance and a 1-hour response time for Severity Level 1 cases, this service ensures maximum uptime and performance reliability for NVIDIA deployments.
As a 2-year renewal, this plan provides continuous coverage for NVIDIA solutions, ensuring your infrastructure remains secure, optimized, and supported by NVIDIA’s expert engineering team. On-site and phone support options deliver rapid resolution, while next business day service response ensures critical systems are restored quickly to minimize impact.
Key Benefits:
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24x7 access to NVIDIA enterprise support engineers
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1-hour response for critical cases (Severity Level 1)
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Comprehensive support for NVIDIA certified products
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On-site and phone assistance for faster resolution
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Predictable total cost of ownership with extended 2-year coverage
| Specification | Description |
|---|---|
| SKU | 793-CU9NNZ+P2CMR24 |
| Service Type | Enterprise Business Critical Support (Renewal) |
| Support Level | Premium Mission-Critical |
| Coverage Duration | 2 Years |
| Availability | 24x7 Technical Support |
| Severity Level 1 Response Time | 1 Hour |
| Support Channels | Phone and On-site Support |
| Response Commitment | Next Business Day for On-site Service |
| Target Use Case | Mission-Critical NVIDIA Enterprise Deployments |
| Additional Notes | Requires coverage for all NVIDIA offerings deployed with the solution |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
