Description
The NVIDIA Enterprise Business Critical Support service provides top-tier support for mission-critical environments where downtime can result in major business impact. Designed for organizations that demand maximum system availability, this premium service delivers 24x7 expert assistance and a 1-hour response time for Severity Level 1 cases.
This 46-month renewal ensures uninterrupted access to NVIDIA’s advanced technical support, enabling smooth operations and minimal disruption. With rapid phone and on-site response options, the Business Critical Support plan offers the dependability enterprises need for continuous productivity and peace of mind.
Key Features:
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Provides reliable support to resolve all your technical issues
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Includes phone support for immediate assistance and resolution
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On-site support ensures quick solutions with NVIDIA-certified experts
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4-hour service response time for mission-critical case handling
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46-month service duration for consistent, long-term reliability
| Specification | Details |
|---|---|
| Brand | NVIDIA |
| Service Type | Enterprise Business Critical Support (Renewal) |
| Service Duration | 46 Months |
| Support Availability | 24x7 Support |
| Response Time (Severity 1) | 1 Hour |
| On-site Support | Included |
| Phone Support | Included |
| Replacement Service Response Time | 4 Hours |
| Coverage | Designated NVIDIA Offerings |
| Primary Benefit | Minimizes downtime and maximizes productivity |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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