Description
The NVIDIA Enterprise Business Critical Support Service provides premium, around-the-clock technical support for organizations that depend on continuous uptime. Designed for mission-critical deployments, this service ensures minimal business disruption with rapid 24x7 assistance and a one-hour response time for Severity Level 1 cases.
With on-site support availability and phone assistance from NVIDIA’s expert engineers, businesses can achieve faster resolution, operational confidence, and maximum productivity. This service offers unmatched dependability for enterprises running NVIDIA solutions in high-demand environments.
Key Benefits:
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Ensures uninterrupted operations with 24x7 access to expert engineers
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Delivers one-hour response for Severity Level 1 incidents
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Provides on-site support for faster issue resolution
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Increases reliability and performance across NVIDIA deployments
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Protects your investment with world-class enterprise support
| Specification | Details |
|---|---|
| Service Type | Enterprise Business Critical Support |
| Service Level | Premium 24x7 Technical Assistance |
| Support Availability | 24 Hours a Day, 7 Days a Week |
| Response Time (Severity 1) | 1 Hour |
| Response Time (General Support) | 4 Hours |
| Support Method | Phone Support, On-Site Support |
| Primary Benefit | Enhanced reliability and minimized downtime |
| Designed For | Mission-Critical Enterprise Deployments |
| Service Location | On-Site |
| Compatibility | Available for Designated NVIDIA Offerings |
| Duration | Standard (Consult NVIDIA for duration options) |
| SKU | 793-CU9N4Z+P2CMR07 |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
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